Privacy Policy

At the Language Intelligence Corporation (“LIC” or “we”), we respect your privacy and are committed to protecting it by complying with this policy. This policy describes:

• How we collect, use, disclose, and protect the personal information of our clients or their representatives, our website users, event or webinar attendees, or recipients of our other services or publications (“you”).
• The types of information we may collect from you or that you may provide when you visit the website licorp.ai (our “Website”).
• Our practices for collecting, using, maintaining, protecting, and disclosing that information.

Information we collect about you

The types of information that we collect about you depend on your use of our products and services and how you interact with us.

If you are our client, event or webinar attendee, or a subscriber to our publications, we may collect your contact information (such as name, email address, phone number, mailing address, information related to your business duties) and, if applicable, financial information (such as billing and account information, credit card information, or other financial data required to provide the agreed-to services).

If you are a visitor of our Website, we may collect:

• Cookie, tracking and technical information — such as IP address, device identifier, location data, browser type/version/language, plug-in types, access times and time zone, operating system and platform, your internet connection, the equipment you use, the URL, other technical data that may uniquely identify your device, and usage details;
• Credentials such as your username, password, and similar security information used for authentication, if you use an account;
• Your search queries on our Website;
• Other personal information, such as contact information or responses to surveys, collected through a web form. Please do not provide sensitive information (e.g. health and financial data, ethnic and racial origins, political opinions, genetic and biometric data, sex life or sexual orientation, religious or philosophical beliefs, or information about a minor).

If you send us correspondence via email or otherwise, we may collect your name and contact information, as well as other personal information contained in the exchanges between you and us.

How we use your information

We use the information we collect about you or that you provide, including any personal information, to:

• Provide you with information, products, or services that you request;
• Develop and maintain our relationship with you and communicate with you;
• Fulfill the purposes for which you provided the information;
• Present our Website and its contents to you;
• Register you for events, webinars, or publications;
• Check if you are eligible for certain product licenses or services;
• Contact you about services or changes to services and service terms, and send notices about the licenses you use;
• With your consent, send promotional communications about new products and services;
• Carry out our obligations and enforce our rights arising from any contracts with you, including billing and collection or to comply with legal requirements;
• Improve our Website, products, services, marketing, or customer experiences;
• Measure the effectiveness of advertising and deliver relevant advertising;
• Achieve any other purpose with your consent, or as permitted or required by applicable law.

Where we store and how we transfer or disclose your information

We may disclose personal information that we collect or you provide as described in this Privacy Policy:

• To our subsidiaries and affiliates.
• To contractors, service providers, and other third parties we use to support our business (such as hosting, payment processing, marketing, or analytics providers) who are contractually obligated to keep personal information confidential and process it to the same standards set out in this policy.
• In accordance with applicable law, to a buyer or successor in the event of a merger, restructuring, dissolution, or other transfer of some or all of LIC’s assets.

We may also disclose your personal information to comply with any court order, law, or legal process; to enforce our terms and agreements; or if we believe disclosure is necessary to protect the rights, property, or safety of LIC, our customers, or others.

We will never sell your personal information to third parties.

Our IT infrastructure relies on servers located in secure data centers in Canada, and the linguistic data you put in our services such as Fluent shall not leave Canada without your prior approval. However, business data and personal information related to your customer profile may be processed outside of Canada (notably in the EU or US) by certain recipients referenced above. Where such transfer occurs, we ensure adequate safeguards that comply with our legal obligations and applicable Canadian privacy legislation. By submitting your personal information or engaging with the Website, you consent to this transfer, storage, or processing outside of Canada.

Data security

The security of your personal information is very important to us. We use physical, electronic, and administrative measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. We store all information you provide behind firewalls on our secure servers. For details about our safeguards, please refer to our Security Policy.

The safety of your information also depends on you. Where you have a password for access to certain parts of our Website, you are responsible for keeping it confidential.

Unfortunately, transmission of information via the Internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee its security when transmitted to us; any transmission is at your own risk.

Your rights

Depending on where you reside, you may have one or more of the following rights relating to your personal information, subject to requirements or limitations under applicable law:

• Right to opt-out: you may withdraw your consent at any time to the collection, use, disclosure, or other processing of your personal information, subject to legal or contractual restrictions and reasonable notice.
• Rights of access, correction and deletion: you may request access to a copy of your personal information, correction of inaccurate or incomplete information, or deletion under certain circumstances.
• Data portability: you may request to receive your personal information in a structured, commonly used, machine-readable format.
• Right to objection or restriction of processing: you may object to or restrict our processing under specific circumstances.
• Right to object to direct marketing (including profiling).

To exercise any of these rights, please contact us using the details at the bottom of this Privacy Policy.

How to access or correct your personal information

It is important that the personal information we hold about you is accurate and current — please keep us informed if it changes. By law you have the right to request access to and to correct the personal information we hold about you.

To review, verify, correct, or withdraw consent, please send us a written message using the contact details below. We may request specific information to confirm your identity. Applicable law may allow or require us to refuse access to some or all information, or we may have anonymized it in accordance with our retention practices; if we cannot provide access, we will inform you of the reasons, subject to legal restrictions.

Data retention

Except as otherwise permitted or required by law, we retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. We may anonymize your personal information so it can no longer be associated with you and use such de-identified data for any legitimate business purpose.

Third-party links

The Website may include links to third-party websites, plug-ins, services, social networks, or applications. These third parties have their own privacy policies; we do not control them and accept no responsibility for their policies. We encourage you to read the privacy policy of every website you visit.

Children under the age of 13

Our Website is not intended for children under 13 years of age, and we do not knowingly collect personal information from them. If you are under 13, do not use or provide any information on this Website. If we learn we have collected information from a child under 13 without parental consent, we will delete it. If you believe we might have such information, please notify us using the contact details below.

Changes to our privacy policy

We may update this Privacy Policy from time to time by posting a new version on our website. If we make material changes to how we treat users’ personal information, we will update this policy, revise its effective date, and notify you by email and through a notice on the Website home page. Please review this policy periodically.

Contact information

We welcome your questions, comments, and requests regarding this Privacy Policy and our privacy practices. Please contact us at:

Language Intelligence Corporation Inc.
Privacy Officer
Box 267 – 351 Kokomis Inamo, Pikwàkanagàn, Ontario, K0J 1X0
PrivacyOfficer@licorp.ai
+1 873-700-5440